Customer Service

Contact Information

Bear Metal Gun Cleaning Supplies, INC. D/B/A Bear Metal Clean

Phone: 570-233-0520
Fax: 570-521-6600
Email: Click Here
Mail:
Bear Metal Clean
572 W. Broad St.
#288
Hazleton, PA 18201

Shipping Information

IMPORTANT ORDER PROCESSING INFORMATION

United States Orders:
Most orders generally ship within 1-3 business days after they are placed. Please allow for an additional 3-5 business days for delivery.

APO/FPO Orders:
Most orders generally ship within 1-3 business days after they are placed. Please allow for an additional 7-21 business days for delivery.

International Orders:
Most orders generally ship within 1-3 business days after they are placed. Please allow for an additional 7-14 business days for delivery.

Refund, Returns and Cancellation Policies

We will accept the return of any order within 30 days of purchase. Please call 570-233-0520 or email service-department@bearmetalclean.com to receive a Return Merchandise Authorization number. You must include the RMA number with your return. No returns will be accepted without an RMA number. You will be responsible for any and all shipping charges of the return. Upon receipt of the shipment, we will refund the original purchase price of that item(s) less the original shipping and handling costs. All returns must be unused, in the original condition, and be in the original packaging.

If you wish to cancel an order, email service-department@bearmetalclean.com. In the event your order has shipped prior to cancellation, please follow the standard return policy.

Payment Options

You can use the following payment methods when ordering: Visa, Mastercard, Discover, American Express, and Paypal.